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Ennovative
Salesforce partner to local government · South Australia

Turning the worst job in the shop into a product

Council web forms took analysts weeks of requirements back-and-forth before anyone saw a working screen. Now the council drives it.

Services
AI product build
Period
Dec 2025 – Feb 2026
Built by
Stephen Colman as Ennovative's COO. Advised under Stratum since Mar 2026.
The brief

Requirements were frozen before anyone could see anything

Nathan Leverington, Ennovative's founder, has a name for it. They said it in a requirement stage and they get this solution and they say, no — you decided that.

He calls it the communication tax: the cost of translating intent between a customer, a delivery team, and a graduate developer who was never in the room. Every misunderstanding got paid for twice — once in rework, once in the relationship.

Our approach

Build the thing, then argue about it

Documents are where good ideas go to be misread. Rather than specify the form in a requirements workshop, we showed councils something seventy percent there and worked on the rest together.

That meant putting the council in the builder's seat. Every review happens against a working screen. The requirements conversation stops being hypothetical.

What was built

A form builder the council drives itself

A council uploads a photo or PDF of the paper form it already uses, or describes it. Claude drafts the multi-step structure, fields and helper text. The council iterates on a working thing and signs it off.

Review loop
Sign-off workflow, feedback board and activity history — owned by the council, not the vendor.
Handoff
Salesforce Flow export, so developers receive structured intent instead of a context-free case.
Form Designer dashboard listing a council's forms by category, with counts for in progress, awaiting approval and completed
Form Designer · every form for one council, grouped by team, with its sign-off status
What changed

A cost centre became a revenue line

Councils now pay for the platform — recurring revenue Ennovative did not have before.

Form projects went from the job nobody wanted to one the team is glad to take, though council sign-off still sets the pace.

Nathan LeveringtonFounder & CEO, Ennovative
People are paying for it now. You've given us an ARR.

Have a problem shaped like this one?

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Strata: Nick Night — Unsplash